Governed notifications
Eido delivers governed notifications for ServiceNow
Governed notifications across channels.
Routing plans, templates, preferences, and delivery controls keep messages reliable and auditable. Pair with Tora for observability and with Ekpo for durable delivery where needed.
Deterministic routing plans with governance checks keep notification flows predictable.
Versioned templates and channel policies keep messaging consistent across email, chat, and webhooks.
Quiet hours, opt-in preferences, and severity thresholds reduce notification noise.
How it works
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1
Ingest events
Events are ingested with validation and correlation IDs.
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2
Route and govern
Routing plans apply governance checks, rate limits, and approvals.
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3
Render templates
Templates render per channel with localisation and preferences.
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4
Deliver reliably
Delivery applies retries, backoff, and idempotency with outcome tracking.
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5
Observe and improve
Outcomes feed Tora timelines and optional Thera remediation.
Outcomes
Governed delivery
Routing plans and policies keep notifications reliable and auditable.
Delivery visibility
Outcome tracking and correlation IDs speed up diagnosis.
Noise reduction
Preferences and quiet hours reduce unnecessary alerts.
- Operational alerting and escalations need governance.
- Change and maintenance notifications need consistent templates.
- Multi-channel announcements require preferences and quiet hours.
- Thema provides envelopes, schema validation, and safe rendering.
- Tora adds observability timelines and delivery metrics.
- Ekpo contributes durable delivery semantics when enabled.
- Thera can orchestrate fallback actions when remediation is required.
Next steps
Get Eido on the ServiceNow Store, then pair with Thema for envelopes and Tora for visibility.